At Zibarasa, each piece is crafted with artistic precision and care. As most of our artworks are custom-made, we strive to maintain clarity in our policies to ensure a seamless experience for our clients.

 

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🎨 1. Custom & Made-to-Order Artworks

 

Our art collections—including embroidered panels, textile murals, digitally enhanced artwork, and bespoke installations—are made-to-order based on your selected design, size, and embellishment.

•Refunds are not applicable once an order has been confirmed and moved into production.

•Cancellations are accepted within 24 hours of placing the order, provided the production process has not begun.

•Exchanges are not permitted for custom pieces unless the product is found to be damaged or defective on delivery.

 

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🚚 2. Damaged or Defective Deliveries

 

If your artwork arrives in a damaged or defective condition:

•Please notify us within 48 hours of delivery with photos and details of the damage.

•We will arrange for pickup and replacement at no extra cost.

•If the piece cannot be replaced, a full refund will be issued.

 

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📬 3. How to Initiate a Request

 

To request a return, exchange, or cancellation, please contact our customer support team at:

📧 info@zibarasa.com|order@zibarasa.com |📞 7838357932| 📞 8929647717

Kindly include your order number, reason for the request, and supporting images (if applicable).

 

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📝 Important Notes

•Slight color or texture variations due to screen differences or handcrafted finishes are not considered defects.

•Custom sizing or personalization orders are final sale.

•All artworks remain the intellectual property of Zibarasa and may not be reproduced without written permission.